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Why We Support Discontinued Fujitsu Scanners?

Monday, May 10, 2010 1:45:00 AM America/Los_Angeles

How often have you had a product that you could not find one replacement part?  And because you could not order that one part, the product did not work. So, you Google twenty companies, make phone calls, and even search eBay for the part. Finally, you find a website selling the item. You enter your address and credit card information, and hit the "buy" button. Three days later, you get an email saying that the item is no longer available and your order has been canceled. You've spent considerable time and energy trying to find the part, but still you have a scanner that is inoperable and your backlog of documents that need to be scanned is growing. You just want to scream!  Frustrated, irritated, and mad - you vow to never buy another scanner from that manufacturer.

The reality is that your scanner is old. The manufacturer discontinued parts support two years ago. But, you have your reasons for keeping the scanner in service.

Maybe your computer imaging system is scheduled to be upgraded next year and don't want to buy new peripherals until the base system is upgraded. Maybe your motives are more practical - you can think of a dozen projects that need your budget dollars.  Rather than buying a new scanner now, you would rather wait, at least, until the next budget cycle. You might also have been thinking about buying new document management software and have not finished your evaluation process. The reasons to delay a new purchase can be as unique as each customer.

The manufacturer has a different goal - sell as many new scanners to achieve their quarterly sales target.  The new model scanner is faster, has more features, and the ROI (return on investment) is phenomenal. They might even offer a financial incentive, if you trade-in your old scanner. Without question, you know that the manufacturer wants you to buy the new model.

These competing objectives of the customer and the manufacturer are not uncommon. If money were no object and systems were compatible, of course you would buy the new product. Timing really is everything.

Our business is to support Fujitsu products long after the manufacture discontinues part support. We allow customers the flexibility to cost effectively upgrade to new scanner technologies and services based on their own business requirements. We support you - the customer - with hard to find Fujitsu scanner parts and consumables.  Our goal is to retain the goodwill and quality of the Fujitsu brand name.  Search our website, if you can't find the part please call us.

Comments | Posted in Support By Rod Smith

MoneyBookers Payment Method Added

Thursday, May 13, 2010 2:45:00 AM America/Los_Angeles

R-Squared - a provider of new, discontinued and obsolete Fujitsu spare parts and consumables - today announces the official integration of Moneybookers’ payment services into the FPCParts.com website.

To support Fujitsu's marketing plan for document imaging scanners in Central America and South America, we have added this new payment option for all of our international customers in the Americas. 

The Moneybookers worldwide payment network is one of the world's largest, safest and most secure payment services. This payment method allows our international customers a wide range of payment and banking options, with over 80 local payment choices in more than 200 countries. This includes the increasingly popular Moneybookers eWallet solution, currently used by over ten million customers. eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data, as well as to send and receive money transfers by using an email address.  More than 60,000 merchants use Moneybookers, including global partners such as eBay, Skype, and Thomas Cook.

 

Comments | Posted in News By Rod Smith

We Buy Excess and Obsolete Fujitsu Document Scanner Parts

Monday, May 17, 2010 1:30:00 AM America/Los_Angeles

Liquidate your excess and obsolete Fujitsu document scanner parts and consumable items. Product must be new and sealed in factory packaging.

Please let us know what you have to offer including part numbers, quantity, age, condition (i.e. new, open box) and any other pertinent information.

Our business is to support Fujitsu products long after the manufacture discontinues part support. We allow customers the flexibility to cost effectively upgrade to new scanner technologies and services based on their own business requirements.

4 Comments | Posted in News By Rod Smith

Babysitting Your Scanner Because of Multiple Page Feeding or Misfeeds?

Wednesday, December 1, 2010 12:30:00 AM America/Los_Angeles

Are you tired of babysitting your scanner because of multiple page feeding or misfeeds?  Simply replace your scanner’s Pad Assembly and Pick Roller, in addition to essential regular cleaning.

Most Fujitsu scanners pull paper through the auto document feeder using a Pad Assembly and Pick Roller set.  Other Fujitsu scanners employ the use of a Brake Roller, Pick Roller and/or Separator Roller.

The Pad Assembly / Brake Roller serves as an abrasive to separate the pages in the ADF (auto document feeder).  The Pick Roller in conjunction with the Pad Assembly pulls each page into the ADF by applying the proper pinch pressure to each page so that only one page is fed at a time.  If the Pick Roller or the Pad Assembly is worn, the proper pinch pressure is not applied correctly to each sheet of paper thereby causing multi-feeding or misfeeds. Replacing these consumable items will solve most initial feed problems.

Keeping your scanner clean will produce clearer images and reduces paper dust.  Dust is very abrasive.  Over time, excessive dust will make the Pick Roller, Pad Assembly,Brake Roller, and Separator Roller appear worn and smooth to the touch which will cause the roller to skip across the page instead of properly grabbing the paper. If you fail to keep your scanner clean, excessive dust can be deposited throughout the scanner and eventually will cause the scanner to make a squeaking sound as rollers move the paper through the ADF. Keep your scanner clean by ordering a Fujitsu Cleaning Kit which will provide you with all of the essential cleaning supplies.

1 Comments | Posted in Support By Rod Smith

Buy Part, Fix Scanner, Trade In

Wednesday, April 13, 2011 1:30:00 AM America/Los_Angeles

Fujitsu offers cash back on your working Fujitsu scanner through their trade-in program. If your scanner doesn't work, just buy a replacement part from us and fix your scanner. Then, trade in your scanner and enjoy the quality, dependability and rich features of a new Fujitsu scanner.

It is simple to upgrade to the latest Fujitsu scanner and get cash back when you trade-in your qualifying old Fujitsu scanner. Plus, instead of your old scanner going to the landfill, your trade-in may be put to good use in a school or other institution.

Taking advantage of the Trade-In Program is easy:
1. Purchase select Fujitsu scanners that are eligible for the Trade-In Program. Between 4/1/11 - 6/30/11, the following scanners are eligible: fi-5530C2, N1800, fi-5950, fi-6010N, fi-6670 series, fi-6770 series, fi-6800.  (For the most current list of eligible scanners and program updates, click here.)
2. Complete the Trade-In Form and include a copy of your invoice showing the Fujitsu scanner purchased and, if applicable, the service purchased within the last 30 days.
3. Submit the completed form and invoice by Fax: FCPA Trade-In @ 408-746-6903 or email: Scanner TradeIn@us.fujitsu.com.
4. Within two business days, a Fujitsu representative will contact you to schedule a pickup of your old scanner within a week at the designated site.
5. After the trade-in scanner is received and verified to be in "good working condition", your cash back payment is approved, processed and mailed to you from Fujitsu Computer Products of America.  Please allow 4 weeks to receive payment.

As a green company, Fujitsu strives to minimize the environmental impact of their products.  R-Squared recognizes that protecting the environment is our corporate duty and an essential business requirement.

Comments | Posted in News By Rod Smith

Quick Guide to Fujitsu Scanner Lineup

Wednesday, October 12, 2011 1:20:00 AM America/Los_Angeles

Fujitsu is the leading manufacturer of document imaging scanners.  Currently, they claim to have a 55% market share in the United States of the 20-49 pages per minute high performance scanner market.  These scanners are robust and designed for production and departmental scanning environments.  Fortunately, the Fujitsu product offerings cover the entire spectrum of scanning needs from production to compact portable models.

Here is a quick guide to Fujitsu's current product lineup of document scanners:

Production Scanners
fi-5950, fi-6800

Workgroup Scanners
ScanSnap N1800, ScanSnap fi-6010N, fi-5530C2, fi-4340C, fi-6670, fi-6670A

Desktop Scanners
fi-60F, fi-5015C, fi-6110, fi-6130, fi-6230, fi-6140, fi-6240

Personal Scanners
ScanSnap S1100, ScanSnap S1300, ScanSnap S1500, ScanSnap S1500M

Comments | Posted in News By Rod Smith

Insert Pad Assembly in Scanner

Tuesday, November 1, 2011 8:45:00 AM America/Los_Angeles

Instructions for Replacement of Pad Assembly

1. Remove any documents on the ADF paper chute.

2. Open the ADF by pushing the ADF button and turning the ADF cover to the front.

3. Remove the Pad Assy from the scanner. Press the knobs on both ends of the Pad Assy, and pull the Pad Assy upwards to you.  When doing this, take care not to catch the pick springs.

4. Attach the new Pad Assy. Hold both ends of the new Pad Assy and attach it to its installation location.  When doing this, take care not to catch the pick springs. Make sure the Pad Assy is completely attached. An incompletely attached Pad Assy might cause document jams or other feed errors.

5. Press down on the center of the ADF to return it to its original position and lock the ADF button.

6. Reset the Pad Assy counter.  Please refer to the Operater's Guild "Chapter 6" for compete instructions.

Note: Information taken from Fujitsu document# PA03289-Y113/01

Comments | Posted in Support By Rod Smith

Insert Pick Roller in Scanner

Tuesday, November 1, 2011 11:45:00 AM America/Los_Angeles


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Comments | Posted in Support By Rod Smith

Insert Brake Roller in Scanner

Wednesday, November 2, 2011 1:40:00 AM America/Los_Angeles

Instructions for Replacement of Brake Roller

1. Remove any documents on the ADF paper chute.

2. Open the ADF by pulling the ADF open lever and turning the ADF to the front.

3. Remove the Brake Roller from the scanner.

a. Grab both sides of the Brake Roller cover, and press to the inside and pull down (towards you).

b. Lift up the right side of the Brake Roller and remove the right side of the shaft. Then pull the left side of the shaft out of its hold to remove it.

4. Remove the Brake Roller from the shaft.

5. Attach the new Brake Roller. Insert the shaft to the Brake roller aligning the shaft tab with the slot of the Brake Roller.

6. Attach the Brake Roller to the scanner in the reverse order of removing.

a. Set the left side of the shaft into place first, then fix the right side of the shaft.

b. Close the Brake Roller cover.

7. Close the ADF. Press down on the center of the ADF to return it to its original position until the ADF lever locks.

8. Reset the Brake Roller counter.  See section "5.2 How to Check and Reset the Consumables Counters."

Note: Information taken from Fujitsu document# PA93009-Y332/02

Comments | Posted in Support By Rod Smith

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